How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
United States: 5-20 Business days
Canada, Europe : 5-20 Business days
Australia, New Zealand : 5-20 Business days
Central & South America : 5-20 Business days
Asia : 5-20 Business days
Africa : 5-20 Business days
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.If you have any other questions, please contact us and we will do our best to help you out.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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This was a gift for my niece for her high school graduation. She loved it! Very beautiful and larger than I thought it would be. That's a good thing. Perfect gift! Now I'll have to find something equally nice for her college graduation- just thinking ahead- this is going to be hard to beat. The design is beautiful and the pearl itself is very lovely. Very pleased with this purchase!
I bought this necklace for my wife for our anniversary, and it is absolutely gorgeous! She loves it and has received several compliments just today. It is beautifully made and looks great. Very happy with this purchase.
I purchased this for a friend's birthday and she loved it. Her 6 year old daughter loved it even more and asked if she could have it, lol. It's well made and is the perfect size. Description is very accurate
Love it! Makes a great gift for the pearl or pearl lover in your life. Lots of jewelry with pearls can look a bit cheesy or just "not quite right," but this necklace is tastefully done and with quality elements.
I love my pearl necklace. I can not wear it all the time, because of the restrictions and care to this product. I live in Texas, it is hot most of the year and the required care for this necklace makes it hazardous to wear outside.
This necklace is really beautiful. It is high quality and well made. I purchased the matching earrings available here along with this necklace and they look great together.
The pearl and setting are beautiful. The price was right and arrived promptly. The packaging was very suitable for gift giving purposes. Positively recommend this vendor.
I bought this as a gift for someone, so I can't say much about how it feels or hold up, but it's appearance is quite beautiful. It's simple and elegant, and is true to the picture. A nice piece.
My wife loves the necklace she has worn it all the time since I gave it to her. Looks quite nice. Very happy with the purchase.
I wanted a single pearl pendant for both casual and formal wear. This pendant satisfies both needs. Well made and simply lovely.
Absolutely beautiful I could not be happier with the necklace. I highly recommend it
Bought it as an anniversary gift. My wife loved the necklace. Very beautiful pearl and love amazing on her.
Very beautiful piece of jewelry. It looks much more expensive than it actually was. I bought it for my granddaughter for a birthday present and I know she will be delighted. I will definitely be looking at jewelry from the Store for Christmas.
Beautiful piece for our June daughter’s birthday gift. Very pretty. Very well packaged.
Very satisfied. Exceptional gift for special friend.
Looks really well done, seems sturdy