How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
United States: 5-20 Business days
Canada, Europe : 5-20 Business days
Australia, New Zealand : 5-20 Business days
Central & South America : 5-20 Business days
Asia : 5-20 Business days
Africa : 5-20 Business days
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.If you have any other questions, please contact us and we will do our best to help you out.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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I purchased this as a gift for my daughter. She has been thrilled with it. She loves it. It is very sturdy and has a nice weight to it. She hasn't taken it off except for hygienic purposes and to sleep. It's a great purchase. It came quickly. I would buy this item again.
This is the most beautiful necklace. I am absolutely in love with it! As soon as I opened the packaging I had to put it on right away and I don't plan on taking it off again! It fits me and my personality like a dream come true! ♡
I got the snake necklace and i was sure it would tarnish and look super gross after only a few wears but to my surprise I’ve been wearing it almost daily and the snake and chain are still bright gold! Great purchase!
This is a really nice necklace. It is quite dainty which makes it very wearable and not gimmicky. t's become a firm favourite as it goes with anything, it's unique and striking yet subtle enough to be sophisticated.
Not usually one to buy jewellery, but this was something I've been looking for, for a while. I'm really impressed by the quality of the product; Hasn't faded or anything. Definitely recommend.
This is a great product for any slitherin fan or snake fan. It’s very durable and won’t snap easy. Great detail of the snake itself.
I am always a little suspicious of jewelry online but I love this pendant. I wear it constantly and get compliments on it all the time. Super sturdy pendant, though I did put it on my own chain.
I was expecting for better quality, but I love how it looks
A delightful snake necklace. Decent quality and the snake looks great. I'm very happy with this.
The necklace is really pretty and unique. Beautiful design and colour. I’m really happy with it!
Bought for my teenage daughter really lovely even though it's a snake pendant, very pretty.
Great! I just wish the chain was longer
Absolutely lovely necklace and pendant. Very good value for your money. Extremely happy with my purchase
Great necklace. Brought for my daughters birthday who is slytherin/snake mad.
Very cool. Gets lots of complements. Just the right size. The chain is very nice as well. Nice weight and looks classy.
I just LOVE this necklace it's absolutely beautiful 😍