How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
United States: 5-20 Business days
Canada, Europe : 5-20 Business days
Australia, New Zealand : 5-20 Business days
Central & South America : 5-20 Business days
Asia : 5-20 Business days
Africa : 5-20 Business days
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.If you have any other questions, please contact us and we will do our best to help you out.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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We just couldn't throw away the cool blue-glass bottle that's shaped like a crescent moon. A candle alone was too thick to fit into the opening of the bottle, so this simple device ensures that the candle fits securely and that dripping wax is caught by the flange (which has a special name that I can't recall). The Bottelabra itself has a tapered base that fits into the bottle and an extra little push secures it by engaging the rubber o-rings on the bottelabra.
I ordered this product online after seeing it firsthand in another store. My husband and I are still working on a few bottles of wine leftover from our wedding, and using some of the wine/champagne bottles as a candle holder is a great way to keep the nice memory of a wedding around and use candles at the same time.
I love these Bottlebras! I bought 3 and promptly gave them away so ordered 5 more! I love to package them with a bottle of wine, and a 5 inch taper in a pretty wine bag. I take them to dinners, housewarmings, and also give them to my hairdresser and dog groomer. What a fun product!
Instead of using this for a wine bottle, I took a really nice bottle from cognac with a slightly wider mouth and filled it with marbles before inserting the Battelabra.
The candle holders were used in centerpieces for a winery wedding themed bridal shower. Everyone commented on the simple elegance of the design.
Exactly like the picture. Received them in great condition. Gave a few as gifts over the holidays & everybody loved them
This is a great product. The purchase was handled with great ease. I recommend ordering from this company.
Great idea for repurposing your wine bottles. It is also a nice way to have a romantic dinner with your favorite squeeze.
These compact bottle-held candle holders make great gifts. Just add a few nice candles!
While this is very nicely made, this is not for a taper candle. It is made for votive width candle.. Anyway I love this holder, so I’ll buy the right size candles
The bottlebra was delivered as promised and is perfect. I am very happy with this seller
very fast shipping and still good quality of product
I love these. The old bottles are nice and sturdy.
What I got is awesome. Thank you.
I like the sturdiness of the product.
I fell in love when it came
Makes a great gift.
Just what I wanted.
As expected
Perfect fit.
neat item
Perfect
Excellent!
Great!