How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
United States: 5-20 Business days
Canada, Europe : 5-20 Business days
Australia, New Zealand : 5-20 Business days
Central & South America : 5-20 Business days
Asia : 5-20 Business days
Africa : 5-20 Business days
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.If you have any other questions, please contact us and we will do our best to help you out.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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We bought 4 of these water bottles for a hiking trip through two National Parks in Washington state. We rolled them to fit in our carry on while flying. That was awesome and super convenient, our first priority! Prior to packing, we cleaned bottles with boiling water and baking soda. We never experienced any bad tastes, smells or mold whatsoever! These were only used for water, mostly purified or distilled. Bottles did not leak and are not heavy. We definitely recommend them. They will come on all future travels with us. Two thumbs up!! 👍🏻👍🏻
In a effort to get away from disposable plastic water bottles I wanted something I could take with me when I travel. This folds up thereby taking up less space in my luggage and so suites my needs nicely. Then it really came in handy when my daughter had wrist surgery and therefore only the use of one hand for a while. She could keep this in bed with her because the lid screws down making it leakproof. One handed unscrewing to drink was absolutely possible. The entire lid comes off for a wide opening to fill. Ended up buying another one for my daughter!
I was skeptical when I first opened the package. I figured this bottle would be extremely flimsy and would not hold up to regular use, and especially would not hold up to hot drinks. I must say, I've been pleasantly surprised with this bottle! It does fold down extremely small for travel (especially as an airplane carryon). I certainly recommend this bottle and might even buy another for myself
Great water bottle for travel. It is durable, compact when not in use and versatile. One of the main reasons I like this collapsible bottle over others is the sliding band on it. It allows you to hold it firmly without squeezing the bottle and squirting the contents out of the top and all over the place. I bought mine and a friend liked it so much, she bought one.
Absolutely love this bottle. Very convenient to be able to roll up and store, and then pull out at fill. Great for airports/planes because you don't have to worry about the bulk of a stiff bottle in or on the side of your backpack for under the seat storage on the plane. Highly recommend it!
I purchased this for my last trip and I'm very happy with it. I normally purchase overpriced water in a plastic bottle once inside the airport, but this is so much better. I rolled it up and stuck it in the backpack until I got through security and then filled it at the drink station in the restaurant inside as per the waitresses instructions. Depending on the airport they may have filling stations - I found one in Seattle and LA. Very convenient.
I really like this water bottle a lot. However, if I let water sit in it overnight, it'll taste like silicone the next day. The silicone taste goes away after I wash it, but it'll come back the next day if I let water sit in it too long.
Love that it is easy to collapse and easy to release. Also I love the screw top leak proof cap. I need to fly with this so it is important that it not be large. It collapses easily and it is very light.