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How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
United States: 5-20 Business days
Canada, Europe : 5-20 Business days
Australia, New Zealand : 5-20 Business days
Central & South America : 5-20 Business days
Asia : 5-20 Business days
Africa : 5-20 Business days
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.If you have any other questions, please contact us and we will do our best to help you out.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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I needed to get relief form my heel pain. I currently use hard insoles to help my Plantar Fasciitis but started feel discomfort so I looked something different to help me. So before I went back to my Doctor I wanted to try this product and I read the reviews and it sounds like work. I will say it is uncomfortable at first to walk with this product with socks on but I only used them for a short period of time each day. I have to say even after the first day it has helped me!
I debated which version (intensity level) to get, but am glad I purchased the most intense one. I was concerned when so many reviews said they were painful. With socks on, these were just right therapeutically. I like the jade stone accents. I wish they weren’t an ugly color, but they are to be worn in the home so that doesn’t really matter. I was concerned they wouldn’t fit my narrow feet, but with the adjustment it actually accommodates that enough which is great.
These have helped my feet immensely! I’m often on my feet on concrete surfaces for 10-12 hours a day. Before getting these I was changing my shoes/orthotic inserts at least once a day and would still have foot cramps after about 8 hours of working. I’ve been wearing these for 5-15 minutes a night at home and after a week of using them my foot pain has drastically diminished. I don’t even have to wear them everyday now after owning them for a month.
These sandals are well made, effective and affordable. I received them, put them on, and tried them out by walking around the house and they are a perfect fit. They really help stimulate the soles of my feet. They are impressively made. I imagine the more I wear them, the more comfortable they will be, once my feet get used to them. I'm a tenderfoot and that may be the reason I can really benefit from them, since my feet don't usually get such a great work out as these sandals offer. Thank you, for your innovative foot product!!
I have high arches and very tight muscles in my feet as a result. These slippers are a huge relief. I do have tough feet as a result of years of foot cramps, so I found the pressure comforting , though my heels got tender the quickest. My mother had sensitive feet and can’t step on a pebble, so I know these won’t be for everyone, but I think they work great!
Like everyone else has said, upon first wearing them they hurt. But after soldiering through it, when I took them off, my feet felt SO MUCH BETTER!!!! I’m on my feet for 10-14hrs a day. And I cant even explain the difference these have made. They basically give your feet a hardcore massage. I recommend wearing socks while having them on. They are hard to walk in, so I wear them while I’m standing washing dishes, or in the shower before bed. I’m so glad I took a chance on these
I cannot stand my whole weight for long (180 pound), and I can definitely not wear them to walk normally. These are a good idea, but it hurts my feet more than it feels good. I still gave it a few stars because if i lean on something and just have my feet slowly go up and down it can feel goot. Furthermore they are sturdy and come with replacement parts.
I have plantar fasciitis and I stand on my feet the majority of the day. These definitely hurt sooo good... meaning it takes some time to get use to but really helps workout the bed of the foot. These couples w/ compression socks have helped relieve me of foot pain and lower back pain... definitely wear socks to initially break them end.
Just received these and love them. I have sore feet and these are amazing and hurt in a great way while I wear them. When I take them off I feel so relieved. Just wearing them in short intervals now. I am a big guy, so these buttons are getting a workout also! Can’t wait to get used to them!!
I would highly recommend - follow instructions- it has released most of my pain and only have small discomfort but as I continue using , it’s getting much better. Following instructions will benefit you.
These slippers help with foot pain, they hurt when walking on it, but just need to get used to it. I put them in the freezer for 10 minutes before wearing, make the slippers nice and cool
One of the better massage sandals i have.Being spring loaded really gives you a great massage. They really feel great on your feet...Well worth the money!
I have foot problems from diabetes. 15 minutes in the morning noon and night. Makes a huge difference. Doesn’t make the pain go away but definitely makes it less noticeable.