How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
United States: 5-20 Business days
Canada, Europe : 5-20 Business days
Australia, New Zealand : 5-20 Business days
Central & South America : 5-20 Business days
Asia : 5-20 Business days
Africa : 5-20 Business days
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.If you have any other questions, please contact us and we will do our best to help you out.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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Arrived well before the estimated time. This is a really lovely necklace. The chain is delicate and has a twist to it that looks very attractive when it catches the light. The length is perfect and sits just below my collar bone, so it can be seen when wearing most things without being tight or uncomfortable. This is a really attractive, delicate and understated piece of jewellery that can be worn every day and for every occasion.
I'm so pleased with it. It's beautiful and exquisite. The chain is really pretty with the heart pendant. Very well made. It's very light and sometimes it does feel like it's not there. But it's not flimsy.
I Received this today,bought as a Xmas present. it's a very pretty piece of jewellery,very feminine,like another reviewer wrote,it shimmers in the light,I think it'll be nice to wear because it's not very heavy! I'm happy buying this,and would recommend!
I purchased the Necklace not knowing how it would be received as had not bought a heart shaped one before. However my Partner is very pleased with it and just what she wanted. So I am in her goods books thank you.
I love the necklace!! I love the design, very elegant, feminine and dainty. Goes with anything I wear. Thank you!!
Very pretty necklace with a nice length of chain. The chain catches the light very well which makes it sparkly.
Bought as a present and loved by all have seen them, highly recommend to buy earrings to match.
Just the perfect length that I wanted. Comes in a box that you could use for safe keeping. Arrives on time.
Bought as a gift i hope the chain is stronger than it looks
LOVE this necklace it is absolutely beautiful I would recommend this company to anyone
It is a very understated piece of jewellery, which is exactly what I wanted.
Great for any type of gift, was for my Wife as an Xmas present, and she absolutely loved it.
I used this product as an 80th birthday present for my wife who was delighted with it.
I love it, if I had any criticism it would be that the chain is a bit to delicate and I’m a bit worried that it might break.
The chain is absolutely lovely. The heart itself is a decent size
My wife was very happy with this as a Christmas gift
Very pleased with my recent purchase, good quality & prompt delivery.
VALUE FOR MONEY